Returns Policy
At Pantings Pooch Treats, our priority is to ensure you and your furry friend are completely satisfied with your purchase. We understand that sometimes things don’t go as planned, which is why we offer a straightforward returns policy for our range of dog treats and personalised dog products.
1. Faulty or Broken Products:
- If any product arrives faulty or broken, you are eligible to return it within 30 days of delivery for a replacement or a full refund.
- Please contact our customer service at re*****@********************co.uk with your order number, a detailed description of the problem, and include photographic evidence. We will guide you through the return process.
2. Personalised Products:
- Personalised items are crafted based on the information you provide at the time of order. Please double-check your entries for spelling, grammar, and accuracy, as we print exactly what is submitted.
- We are not responsible for errors in spelling, punctuation, or accuracy of the text entered by the customer. Items personalised with such errors cannot be returned or refunded if the mistake is due to customer error.
- Returns of personalised products will only be accepted if there is a fault or defect in the product itself, or if the error in personalisation was made by our team.
3. Non-Returnable Items:
- Apart from faulty or broken products, and errors made by our team on personalised items, all sales are final. This includes dog treats and personalised products which are not returnable or exchangeable for reasons other than the defects mentioned.
4. Dog Treats:
- For health and safety reasons, dog treats are non-returnable unless they arrive defective or damaged. If this occurs, please report the issue within 7 days of delivery.
5. Refunds:
- Approved refunds for faulty or broken items, and our errors on personalized products, will be processed promptly. The credit will be applied to your original method of payment within a certain number of days after we receive the returned product and complete the inspection.
6. Shipping Costs for Returns:
- Pantings Pooch Treats will cover shipping costs for returns of faulty or broken items, and errors on our part in personalized products. In all other cases, shipping costs are the responsibility of the customer and are non-refundable.
7. Exchanges:
Customer Service: For any questions or concerns about our returns policy or for help with a return, please contact our dedicated customer service team at re*****@********************co.uk. We’re committed to ensuring that your shopping experience is as enjoyable and hassle-free as possible.
Please note: Our returns policy may be updated periodically to reflect changes in our operations or regulations. Please check back regularly for the most current information.
